Managed Service Provider (MSP) is an organization or a company that handles another Company’s IT Infrastructure System in a Proactive manner. MSP Provides well-trained professional and experienced IT members that fix and monitor the network, system, and all IT-related issues 24/7. The Current Pandemic has left businesses around the world counting costs and laying off their employees and more and more businesses are dependent on MSPs to provide them with all the necessary IT requirements because the cost of hiring, and training an internal IT staff is only a costly step, Companies doesn’t have funds to maintain an internal IT staff.
So, Why Need a Managed Service Provider?
Hiring an MSP is always Inexpensive when compared to Hiring an Entire IT Staff or a Team. An Efficient MSP helps the company to achieve its business goals aprovideside the room they need to grow further.
- A Professional Managed Service Provider will always Understand the Business Requirements and accordingly provide a business solution.
- MSPs are known for providing or offering Timely and effective solutions for any problem or situation.
- Fixed Turnover and Consistency in management is always an added advantage as it improves productivity and efficiency.
- MSP always Handles issues in a timely manner and provides a good solution whenever a company requests service.
A Good MSP is always Customer-Centric
Dealing with Customer support can be really Frustrating and time-consuming work. Not getting the right solution from the IT Help desk during an IT crisis is useless and you need to hire an MSP right away to prevent any business losses due to not getting any solution during any Crisis.
Professional customer service does more than just offering help over a phone call. Vorombetech Solutions believes it is an experience and a journey from the first phone call all the way through to finding an IT solution that addresses the issue. A good MSP is always with you, all the time.
Things a company should Look out for while Finding a good MSP
- Low Wait Times on Hold.
- Delivering the Best Solutions.
- Being Polite & Civil to Customers
- Information on Fingertips.
MSP Not only Provides Professional IT Support but is also a True Advisor
The company hears from IT providers mostly when the bill is due or wants to charge for an extra paid service. A true MSP is always connected to your Long-Term Goals and Business Budgets. They Act as a True Advisor Rather than a One-off-job Provider.
A Good MSP is always Proactive and has ready plans for any updates, upgrades, or changes a company needs to avoid any downtime or any business losses.
A True MSP will always provide you with a clearly written, Jargon-free service level agreement to make sure that there are no hidden costs and clauses at the time of signing a contract. This Includes what all will be covered, Types of services included, Pricing, and other important things.
Look out for the following Points
- Proactive Behavior towards the situation.
- Reliable Service Level Agreement with Predictable Costing.
- Providing Regular updates and fixes to the problem.
- Filling the Gaps.
Key Benefits of Using Managed IT Services
There are various benefits a Company or an organization can avail from Services provided by MSP’s and stay a step ahead of their competitors.
Predictable Cost Structure
With New technologies coming every year, the cost changes from month to month, which makes budgeting for IT requirements very difficult. Investment in Productivity or enterprise software is always high. Training and maintaining internal IT staff results in unexpected costs, thus a managed service provider offers the highest quality solutions and services and creates a long-term plan along with an estimated budget to avoid any external cost and maintain productivity.
Professional IT Expertise
By Choosing a professional MSP you gain access to a team of IT experts with specialist skills set. It takes a lot of time and budget to train an internal IT member and the person may or may not apply all those skills practically and the cost is just wasted. Outsourcing these skills or members is a great way to fill the position with technically skilled engineers at a much lesser cost.
24/7 Availability
Your Internal IT Staff will always be available with you only during working hours and an IT crisis can arise at any time of the day. It is very unpredictable and immediate actions are required to avoid any downtime or it may result in business losses or a bad customer experience. With an MSP, expert help is always available – Nights, days, Weekdays, Weekends, or holidays to support your services. Vorombetech Solutions is backed by one of the best IT experts and operations team 24/7.
Secure Infrastructure
With Cyber-attacks happening every 39 seconds, it becomes essential to secure the whole IT infrastructure to protect important data, networks, and systems. There was a 38% rise in cyber-attacks in recent years and 43% of the target small business owners, as per Symantec. A Managed Service Provider’s infrastructure is much more secured and robust than a standard IT Service Enterprise. MSP always stays up to date on all the latest security threats and provides the best security software to protect the data and the network.
Business Continuity
As the COVID-19 coronavirus has shaken all the industries, it’s more important than ever for companies to ensure the safety of the employees without hindering productivity. It’s the Duty of MSP to ensure employees have all the required tools to work remotely and securely with full productivity. Traditional Business operations are kicked out by the outbreak, the value of working remotely and digitally becomes very important. The entire Focus of MSP is to have designed networks and data centers that will be available and important for maintaining business continuity.
